Contact Us
Whether you have spotted an outdated welcome offer, want to flag a state eligibility change, or just have a general question about how sweepstakes casinos work, this is the page to start from. We read every message that comes in through our contact channels, and this page explains what we can help with, what we cannot, and how to get a useful answer quickly.
What we can help with
List of Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos across the US. We are not an operator, we do not run any of the platforms listed on this site, and we cannot access, manage or restore anyone's player account. What we can do is:
- Correct outdated information — a welcome offer, an eligible-state list, or a redemption threshold that has changed since we last checked it
- Answer general questions about how the Gold Coins and Sweepstakes Coins model works, how our ratings are put together, or why a particular site does or doesn't appear on our list
- Take feedback on the site itself, including broken links, unclear wording, or suggestions for platforms we haven't covered yet
- Point you toward the right resource if your question is really about responsible play, our editorial policy, or our terms of use
What we can't help with
Because we don't operate any sweepstakes casino, we're not able to resolve account-specific issues. If your question involves any of the following, you'll get a faster answer by going directly to the operator's own support team:
- Verifying your identity or resolving a stuck KYC (know-your-customer) check
- Redeeming Sweepstakes Coins, checking a prize redemption's status, or querying a redemption threshold on your own account
- Deposit or purchase issues, including problems with a specific payment method
- Closing an account, self-excluding, or requesting a copy of your personal data
- Disputes over game outcomes, promotional terms, or account restrictions
Every legitimate operator publishes its own support contact, usually through a help centre or live chat inside the platform itself — that's the fastest route for anything account-related. If you're concerned about how much time or money you're spending on these platforms, our Responsible Gambling page has resources worth reading first.
Before you reach out — a few things worth checking
A good number of the messages we get are answered somewhere else on the site already. It might save you a wait if you check these first:
- Offer terms change. If a welcome bonus looks different from what's advertised on an operator's own site, check the date on our review — terms on Crown Coins, SplashCoins, Casino.Click and similar platforms are updated by the operator without much notice, and we work to keep pace but can't guarantee real-time accuracy.
- State availability shifts. Sweepstakes casinos decide state-by-state which markets they serve, and this changes as state laws evolve. If a platform isn't listed as available where you live, that's usually a deliberate exclusion rather than an error.
- "No purchase necessary" always applies. Every operator we cover offers a way to participate without buying Gold Coins, typically through daily free coin claims or an alternative mail-in entry method. If a page seems to suggest otherwise, let us know — that's exactly the kind of thing we want corrected.
How we handle your message
We aim to read and route every message within a reasonable timeframe, though as an independent site we don't offer round-the-clock support and response times can vary depending on volume. Here's what happens after you get in touch:
| Type of message | What we do with it |
|---|---|
| Factual correction (offer, state list, rating) | Verified against the operator's current terms and updated on the relevant page |
| General question about sweepstakes casinos | Answered directly, or pointed to an existing page that covers it in more depth |
| Site feedback or suggestion | Logged and considered for future updates |
| Account or redemption issue | Redirected to the relevant operator's own support channel |
A note on what this site is and isn't
List of Sweepstakes Casinos may earn a commission when readers sign up with an operator through our links. That relationship never decides how a platform is ranked or reviewed — ratings reflect our own research into welcome offers, game libraries, redemption conditions and state availability, not payment for placement. If a question you're sending us is really about how we reach our ratings, our About Us page walks through that process in more detail, and our Terms and Conditions cover how the site itself operates.
One more thing worth stating plainly: sweepstakes casinos are not licensed real-money gambling sites, and availability depends on your state and on each operator's own decisions about where it operates. We don't provide legal advice on whether a specific platform is permitted where you live — that's always worth confirming against the operator's own terms and your state's current rules, since these can change without much warning.
Getting in touch
If your question fits what's described above, use the contact details provided elsewhere on this site to reach us. Include as much detail as you can — the platform name, the page you're referring to, and what looks wrong or unclear — so we can look into it without needing to follow up. We'd rather take a bit longer to get an answer right than rush one out.